Your Information is Secure

9wkt's Privacy Policy

Your personal information is completely safe with us. This policy contains a full description of how 9wkt collects, uses, and protects your information.

Last Updated: January 2026

Our Privacy Commitment

Welcome to the 9wkt platform. We believe that protecting the privacy of every user's personal information is one of our highest responsibilities. This Privacy Policy ("Policy") describes how 9wkt collects, stores, uses, and in certain circumstances shares your personal information with third parties. Please read this policy carefully. By using 9wkt services, you are considered to have accepted the terms of this policy.

This policy applies in both English and Bengali. In the event of any translation discrepancy, the Bengali version shall be considered final.

1 Scope of Application

This policy applies to 9wkt's website, mobile application, and all associated digital services. Whether you register, log in to your account, play any game, complete a transaction, or contact our customer service — this policy remains in effect in every case.

Even if links to third-party websites or services are present on our platform, those sites have entirely separate privacy policies and 9wkt is not responsible for them.

2 Information We Collect

9wkt collects two types of information from users: information provided directly and information collected automatically.

Information Provided Directly:

Name, date of birth, and national ID number (for age verification)
Email address and mobile number
Payment information: bKash number, Nagad number, Rocket number, and bank account details
Residential address (where required)
Messages or complaint details sent to customer service

Automatically Collected Information:

IP address and device type
Browser version and operating system
Session duration and page visit patterns
Gaming activity logs and transaction history
Information obtained from cookies and similar tracking technologies

3 Purpose of Data Collection

9wkt uses your information only for specific and legitimate purposes. Each purpose is clearly stated below:

Account Management: To create, verify, maintain, and secure your account.
Service Delivery: To keep gaming, betting, and other platform features running.
Payment Processing: To securely complete deposits and withdrawals (via bKash, Nagad, Rocket, or bank transfer).
Age Verification: The platform is operated for users aged 21 and above only — to ensure compliance with this rule.
Fraud Prevention: To detect and prevent illegal activity, money laundering, and fraud.
Responsible Gaming: To identify unusual playing patterns and provide necessary support.
Customer Service: To resolve your questions and complaints.
Technical Improvement: To enhance platform performance and usability.
Notifications and Offers: To inform you of relevant offers or updates with your consent.

4 Data Sharing and Disclosure

9wkt does not sell your personal information to any third party. However, information may be shared in the following specific circumstances:

Payment Processors: Only the necessary financial information with bKash, Nagad, Rocket, or banking partners to complete transactions.
Technology Partners: Game software providers (such as PG Soft, Pragmatic Play, JILI, Spribe) — solely for managing gaming activity.
Legal Obligations: Upon court order or at the request of a legitimate authority.
Security Investigations: With law enforcement agencies for investigating fraud or cybercrime.
Business Changes: In the event of a company merger or acquisition, though the terms of this policy will still be upheld.

Before sharing information with third parties, we ensure that they also comply with appropriate data protection standards.

5 Data Security Measures

9wkt has adopted multiple technical and administrative security measures to ensure the safety of your information:

SSL Encryption: All data transfers on the platform are encrypted using SSL/TLS technology.
Secure Servers: Information is stored in secure data centers with no unauthorized access.
Two-Step Verification: An additional layer of security for account access.
Regular Security Audits: Periodic audits are conducted to identify and address vulnerabilities.
Access Controls: Staff can only view information necessary for their specific work.
Data Minimization: Only the information needed to provide the service is collected.

However, 100% security on the internet cannot be guaranteed. We therefore ask that you keep your password confidential and contact us immediately if you notice any suspicious activity.

6 Cookie Policy

The 9wkt website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser.

Use of Cookies:

To keep login sessions active and remember your preferences
To analyze website performance
To ensure platform security
To help display relevant content

You can disable cookies from your browser settings. However, this may limit some functionality of the platform.

7 Data Retention Period

9wkt does not retain your personal information longer than necessary. Retention periods are stated below:

Account Information: For the duration the account is active and for a specified period after closure to meet legal requirements.
Transaction Information: For the period determined by financial regulatory requirements.
Customer Service Communications: For a reasonable period for issue resolution and quality control.
Marketing Consent: Deleted immediately upon withdrawal of consent.

We may be obligated to retain certain information for an extended period for legal liability or dispute resolution purposes.

8 Your Rights

You have the following rights regarding your personal information and 9wkt respects them:

Access: The right to know what information we hold about you.
Correction: The right to request correction of inaccurate or incomplete information.
Deletion: The right to request deletion of your information in certain circumstances.
Objection to Processing: The right to object to the use of your information for marketing or other specific purposes.
Data Portability: The right to receive your information in a common format.
Withdrawal of Consent: The right to withdraw consent for marketing communications at any time.

To exercise these rights, contact us at [email protected]. We will try to respond within 30 business days. However, due to legal obligations, some requests may not be fulfillable in part or in full.

9 Protection of Minors

9wkt strictly provides services only to users aged 21 and above. We do not knowingly collect any information from minors.

Age is verified at the time of registration. If a person registers with false information and is subsequently found to be under 21, the account will be closed immediately and the collected information will be deleted through the appropriate process.

If a parent believes their child is using this platform, please notify our customer service immediately.

10 International Data Transfers

9wkt's servers and technical infrastructure may be located in various countries. Even if your information is processed outside Bangladesh, we ensure that international-standard data protection measures are maintained.

For any international data transfer, contractual safeguards are ensured that are consistent with the standards of this privacy policy.

11 Third-Party Links

In some cases, the 9wkt platform may contain references to third-party websites. Clicking on these links will take you under the privacy policy of those respective sites.

9wkt is not responsible for how your information is handled on third-party websites. Therefore, it is recommended that you read their privacy policy before visiting any external site.

12 Policy Changes

9wkt reserves the right to update this privacy policy as needed. If significant changes are made, we will notify you via your registered email or through a notice on the platform.

Continued use of the platform after changes are made will be considered as acceptance of the updated policy. It is therefore recommended that you review this page from time to time.

The date of each version is noted at the top of the page as "Last Updated".